Frequently Asked Questions

Returns

1. What is your returns policy?

We accept returns within 14 days of receipt. Please ensure the item is unworn and all tags are still attached. Please read our returns page for more details.

2. Can I exchange an item instead of returning it?

We currently do not offer an exchange service. If you would like a different size or item, we recommend returning the original item and placing a new order.

Pay

3. Do you accept multiple payment methods?

Yes, we accept various payment methods including credit cards, PayPal and other secure payment options. All transactions are encrypted for your security.

Sizes and colors

4. How can I choose the right size?

Please refer to our size chart available on each product page. It provides detailed measurements to ensure you choose the perfect fit.

5. Do the colors on the website match the actual products?

We do our best to display colors accurately, but due to variations in screen display, colors may vary slightly.

Dispatch

6. How can I track my order?

Once your order has been shipped you will receive an email with a tracking number. Use this information to track the current status of your order.

7. Can I change my delivery address after placing the order?

Yes, if this is the case, we ask you to send an email to our customer service.

8. What should I do if my order has not arrived?

If your order has not arrived after the estimated delivery time, please contact customer service. We will be happy to investigate this for you.

Customer service

9. How can you be reached for my questions?

You can email us at: info@nourhaya.nl. We aim to answer your question within 1 working day.

my order

10. Can I change my order after I have placed it?

If you have accidentally selected the wrong size, please contact customer service.

My account

11. How can I create an account with Nourhaya?

Click on the icon at the top right, then click on "Create account" and follow the instructions to enter your personal information. Once registered, you can log in to manage your order history and settings.